Comcast, Philadelphia, PA | Senior UX Designer, Information Architect | October 2019 – July 2025

● Pioneered and built a WCAG-compliant design system and atomic component library from the ground up, used across three separate applications. This strategic initiative directly resulted in a 40% increase in project completion rates and a 55% reduction in time-to-market for critical internal tools. 

● Drove significant user satisfaction gains by leading the end-to-end UX process for an enterprise application managing $3B in invoices and used by over 110,000 employees. Achieved a 65% increase in user satisfaction and an 80% decrease in task completion time following the implementation of research-driven design improvements, as registered from user surveys and feedback. 

● Architected and launched a supplemental digital platform supporting process documentation, training courses, and indexed release notes, driving higher adoption rate for approx. 8000 users and creating a direct channel between the users and the Product team. 

● Fostered the growth of junior designers, providing one-on-one mentorship and establishing a clear contribution process to ensure their successful integration into the component library initiative. This guidance empowered the team to contribute to a critical, cross-functional project, solidifying their skills and accelerating their productivity. 

● Architected and launched two supplemental digital platforms that created a direct feedback channel between over 8,000 users and the product team, a channel that was completely missing prior to this resource. The platform supported process documentation, training courses, and indexed release notes, and streamlined QA and support by making feedback more direct and actionable.