I lead design for people whose work happens away from a desk.
I'm a design leader based in Providence, Rhode Island. For six years I led UX for Comcast's construction finance platform, which now serves more than 115,000 people, and built the design system behind it. Before that, I founded and ran a software studio for five years.
Work
Comcast, 2019–2025
- P2 Sphere Evolving a developer-built Salesforce tool into the platform that tracks $3B+ in network construction. 115,000+ users
- Planning Helping a finance team build confidence in AI-predicted completion dates. Adopted by finance
- Permitting Rebuilding trust in a tool after a difficult first launch. NPS −32 → +32
- Reconciliation Bringing scattered spreadsheets into one live view of each job's costs. 80% faster reconciliation
- Vox A training site and forum where users could learn from one another. ⅔ fewer repeat tickets
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Design system The token-based system shared by three Sphere applications and one brand. Full case study once it's cleared to share publicly. Coming soon
How I work
- Start where the work happens
- Whenever I can, I observe people doing the work before designing anything. When direct access isn't possible, I learn from the people closest to it: managers, developers, and the spreadsheets teams keep on the side.
- Measure before and after
- I track click depth, task time, error rates, and satisfaction, so each change can be judged on evidence.
- Work closely with developers
- Running a software studio taught me to collaborate with engineers in their terms, and to build shared habits that keep what ships true to what was agreed.
- Grow the people around the work
- I mentor designers, coach developers and QA on design standards, and bring skeptical stakeholders into the process early, so good decisions outlast my involvement.