I design software for people whose work happens away from a desk.
I'm a senior UX designer based in Providence, Rhode Island. For six years I led UX for Comcast's construction finance platform, which now serves more than 115,000 people. Before that, I ran a small software studio for five years.
Work
Comcast, 2019–2025
- P2 Sphere Evolving a developer-built Salesforce tool into the platform that tracks $3B+ in network construction. 115,000+ users
- Reconciliation Bringing scattered spreadsheets into one live view of each job's costs. 20+ min → under 4
- Planning Helping a finance team build confidence in AI-predicted completion dates. Adopted by finance
- Permitting Rebuilding trust in a tool after a difficult first launch. NPS −32 → +32
- Vox A training site and forum where users could learn from one another. ⅔ fewer repeat tickets
Designation Inc., 2014–2019
-
Myi Remote diagnostics for factory floors, used in 120+ facilities. Case study in progress. Repairs: days → 45 min
-
Metis Insurance premium financing, later acquired by Marsh McLennan. Case study in progress. 2 → 35 signed contracts a month
How I work
- Start where the work happens
- Whenever I can, I observe people doing the work before designing anything. When direct access isn't possible, I learn from the people closest to it: managers, developers, and the spreadsheets teams keep on the side.
- Measure before and after
- I track click depth, task time, error rates, and satisfaction, so each change can be judged on evidence.
- Work closely with developers
- Running a software studio taught me to collaborate with engineers in their terms, and to build shared habits that keep what ships true to what was agreed.