Product designer
Messy problems.
Big stakes.
Beautiful fixes.
For six years I led UX for Comcast's construction finance platform, which now serves more than 115,000 people, and built the design system behind it. Before that, I founded and ran a software studio. I work where product, design, and engineering meet, finding the order hidden in messy, high-stakes work.
Devanshu Narang
Selected work
Order out of chaos
Spreadsheets on the side, tools nobody trusted, repairs that took days. Each of these started as a mess and ended as something people could rely on.
Comcast · 2019–2025
- 01 / Platform Construction platform Evolving a developer-built Salesforce tool into the platform that tracks over $3B in construction invoices. 115,000+ users
- 02 / AI Planning Helping a cautious finance team trust AI-predicted completion dates. Adopted by finance
- 03 / Trust Permitting Rebuilding trust in a tool after a difficult first launch. NPS −32 → +32
- 04 / Finance Reconciliation From spreadsheets no one could count to one view of every job's costs. 24 → 3 screens
- 05 / Community Vox A training site and forum where users learned from one another. ⅔ fewer repeat tickets
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06 / System Design system The token-based system shared by three applications and one brand. Full case study once it's cleared to share publicly. Coming soon
Method
How I work
- Start where the work happens
- I observe people doing the work before designing anything. When direct access isn't possible, I learn from the people closest to it: managers, developers, and the spreadsheets teams keep on the side.
- Measure before and after
- I track click depth, task time, error rates, and satisfaction, so each change can be judged on evidence.
- Work closely with developers
- Running a software studio taught me to collaborate with engineers in their terms, and to build habits that keep what ships true to what was agreed.
- Grow the people around the work
- I manage designers, coach developers and QA on design standards, and bring skeptical stakeholders in early, so good decisions outlast my involvement.